1. Are all the products sold by Pony Ma special authentic?

Wanze Selection adheres to the consistent rigorous attitude, strictly controls the origin, craftsmanship, and raw materials of the products, and strives to help consumers select the best quality products, you can rest assured to buy.

2. How to ship orders for Pony Sale?

Wanze Selection will select logistics distributors based on the location of the customer and the size and weight of the product to ensure a high-quality user experience. Currently, optional express delivery is not supported. The specific logistics information can be checked in [Order Inquiry] after the order is successfully placed. You can also keep the order number, ask online customer service, and track commodity logistics information in real time.

3. How long will my package be delivered?

We will deliver the order within 10-15 working days after the order is successfully paid. The specific delivery time depends on the express delivery time.

4. How to free shipping?

For a single purchase of goods with a total price (excluding freight) greater than or equal to rm180 (RM), we provide a free delivery service.

5. Is there any color difference between the actual product and the picture?

The photos of the products in the Pony sale are all taken in kind, and the colors are proofread by the designer. Because of the differences in different computer monitors, light, and brightness, slight color differences are unavoidable.

6. Can the order information be modified after the order is placed?

Before confirming the checkout, the user can modify the receiving information in the order details page, and the modification result is subject to the actual page modification prompt.

After confirming the checkout, if you want to change the receiving information, please contact the online customer service and provide the correct receiving information within 24 hours after placing the order.

Note: As long as you contact customer service within 24 hours and provide the correct receiving information, it means the acceptance is successful.

More than 24 hours, because the goods have entered the warehouse stocking and packaging system, the receiving information cannot be changed. beg to be excused.

7. Instructions for Return and Exchange

Customers can apply for returns and exchanges online within 7 days from the date of receipt of the goods. More than 7 days, no return or exchange application will be accepted.

Note: The above time limit is a hesitation period, not a try-on/trial period, so the goods you return must be brand new and fully packaged.

Beauty products are personal consumable products. Once opened or used, they cannot be returned or exchanged.

Note: As long as you contact the online customer service within 7 days and provide the required information for the return and exchange, it means that the application has been successfully accepted.

Please provide the following information for return:

1. Order name and phone number and parcel photo;

2. Provide actual shots of the products received;

3. Your account name, account bank code, branch name, text version of your account number, and bank account book photo.

8. After the goods are shipped, will there be a charge for rejection?

After the goods are shipped, the return logistics costs caused by rejection of non-commodity quality issues shall be borne by the user.

9. Violating order processing rules

In order to protect the legitimate rights and interests of the big horse sale members, once it is found that the following malicious swipe orders and coupon swipe behaviors (including but not limited to the following behaviors):

    Use machine means to maliciously swipe coupons in batches, and place an order for purchase at Xiaoma Special;

    Use software, technical means or other methods to place orders for products, coupons, discounts, freight or other benefits;

    The behavior of swiping orders was repeated many times.

The user promises that he voluntarily accepts Xiaoma Special Sale to perform one or more of the following operations on the illegal order:

    cancel order;

    Not shipped

    Intercept and recover orders that have been out of the warehouse and shipped;

    Suspend or prevent subsequent purchases at Xiaoma Special Sale;

    Other control measures that Wanze believes are necessary.

Note: For orders in violation of these rules, such as cancellation of orders, non-delivery, etc., Guava will not provide any compensation or compensation.